Who is reading your Blog? Other agents?

It’s quite tempting to want to write about everything that’s going on. I mean, isn’t that where the majority of good blog fodder comes from? But to be fair, I realized that if the agents that were on the other side of the table were anything like me, I would want to watch what I say. I mean, I wouldn’t want to be tipping my ‘hand’.

I’ll admit it. I love to research. I don’t like surprises. I want to know everything I could possibly find out about the agent I’m dealing with and his or her client. How much business do they do? Is the agent busy or just faking it? What’s their style, what’s their office like? Do they need the money? How long have they been in the business? Do they have any listings? What have they sold? What’s their target market, if any? What does the buyer currently own? Are they selling anything? Where does the buyer work?…oh it goes on and on. Anything on Google?

I love to encourage conversation. Even aimless banter. I like the agents to like me and feel comfortable and confident dealing with me. They should; I wouldn’t do anything shady, illegal or even underhanded. But that doesn’t mean I’m not working for my client. If my client wants a certain goal to be achieved, that’s my aim and I work very hard to gain any ground I can.

Everyone gives up little clues about their motivations, but they don’t always know they’re doing it. That’s why I don’t want my sellers having any sort of contact with the other agents or their clients. It’s also why I don’t want my buyers being too interested in the site of the homeowners. Any sort of contact is compromising my power to negotiate. An agent should be insulation from these situations.

I think of real estate business like a high stakes game of poker. I can’t see the cards but I can read the signals. There are sharks out there while others are just minnows. I’m not a shark but I play one on TV. Which one are you?

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Denver Restaurant Week 2007

Denver Restaurant WeekStarting the 24th of February there is a great chance to try out a few new restaurants. People are creatures of habit. Few venture from the few places they are comfortable. Why not get out and try something different? Get out and be adventurous. Some of these places have great food, but the prices may scare you off from experimenting. The fixed price menu for a three course meal gives you a chance to know what you’re going to spend before you get there. Take advantage of Restaurant Week to add a place or two to your usual routine. My personal favorite? Try Gumbo’s Louisiana Style Café if you haven’t yet.

Denver Restaurant Week 2007
Presented by the DENVER METRO CONVENTION & VISITORS BUREAU

Denver Restaurant Week is a seven-day celebration of the culinary scene in Denver. For the week of Feb. 24 to March 2, participating restaurants will offer a multi-course dinner for the fixed price of $52.80 for two, or $26.40 for one (not including tax or gratuity).

It is a wonderful opportunity to visit some of Denver’s classic restaurants – and some of the city’s newest – to sample a variety of the exceptional dishes now being prepared by Denver chefs.

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January Home Sales Up – Is the Denver Market in a mini-upswing?

While I think many Realtors in Denver probably already knew this, it seems buyers are coming out of the woodwork.

Denver Metrolist is reporting good news for buyers and sellers alike. While days on market have gone up significantly from last year, 14% over last year to 117 days, so did ’solds’. Sold listings for January were up almost 25% since this time last year. (statistics from Denver Metrolist for the month of January 2007) Good news for buyers? Well, prices were down a touch as well compared to last year at this time.

I like to think that activity in January is a harbinger of what the first half of the year will be like. It’s been a busy couple of weeks for me. I’d imagine that many agents around Denver are breathing a sigh of relief if the same thing is happening to them. It’s almost as if the market was artificially supressed by poor media coverage. I haven’t heard anything horribly bad in weeks.

I’m not saying that all is warm and fuzzy. January’s DSNews (Default Servicing magazine) reports that Colorado’s foreclosure rate is 2.7 times the national average. Look out Douglas and Weld, you have a new contender for top foreclosure county. Adams County now tops the list with 1 foreclosure for every 132 households. But the truth is, this is actually an improvement from where it’s been.

My Real Estate Market predictions:

It doesn’t take a rocket scientist to realize that the job market and commercial office markets are healthier than they’ve been in years. Real estate will always be based on what’s going on locally. In particular, the job market has more to do with how the real estate market will do next year than interest rates will ever have. More jobs will mean fewer defaults on loans. And higher incomes mean higher home values. If buyers can afford to buy a limited supply of quality homes in desirable areas, prices will go up, and vice versa. So if there are jobs in Denver, I’d imagine home prices will remain stable or even show modest growth. Look for areas like Sunnyside, Berkeley, Bonnie Brae, DU, Cherry Creek, Cherry Hills Village, Greenwood Village, Englewood and Washington Park to see continued growth (1-3% this year), while areas like Highlands Ranch, Green Valley Ranch (Denver), Park Hill (Denver), Northglenn, Thornton and Southwest Denver will show some declines as high inventory and foreclosures put pressure on sellers to drop prices (2-5%).

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Denver, Denver Real Estate, MLS, Marketing, Realtor, statistics | Comments closed

Why you won't get feedback on all showings

1. Most agents won’t respond to the email request for feedback because they are just too lazy.

2. Most agents won’t respond to any messages that are left on their phones for feedback because they just don’t care.

3. Most agents show more than one property in a day. So if they don’t respond in the first day or two, they probably don’t even remember any feedback.

4. If a buyer’s agent has an interested client, it’s not in his client’s best interest to give feedback, as it could compromise a future negotiation.

5. Most feedback will only be negative, since if they really like the home it would fall under number 4. So only considerate agents with some free time and an uninterested client will give feedback when there was something definite their client did NOT like.

When you don’t get a call back you can assume:

1. They may be interested but are not certain about writing an offer at this time and don’t want to tip their ‘hand’.

2. The property didn’t make any impression on them, or they just don’t remember it among the other homes that were shown.

3. The agent that showed the home is incredibly lazy and inconsiderate.

Less than 1 in 3 agents will actually give feedback. Any agent that claims they get feedback for every showing is either lying to you or making it up. I make a reasonable attempt to get feedback, but as a rule, I won’t hound agents to get me feedback unless it’s the very first showing. It just makes you look desperate to agents that may actually have a buyer. Besides, if you did your homework, there really isn’t a whole lot you can learn from feedback except things to support a future price drop.

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Most Brokerage's business models don't benefit the Agent

I’ve always been interested in sustainable business models and have noticed that there are very few in the real estate industry. Except for that of the brokerage. The business model of the brokerage is not the same as that of the agent. Brokerages make money from agents, agents make their money from transacting real estate.

Before I made the decision to pursue real estate full time, I had considered getting into the mortgage business. What I found was just about anyone would ‘hire’ you on as a mortgage broker. Why? Because they would provide almost no support for you but take half of what was made on a loan. They knew that in most cases, a mortgage broker would come on, refinance their friend and family then wash out of the business. So they attempt to capture a larger share of the market with a networking through expansion method.

I can’t help but think many large real estate brokerages are doing the same. For example, I recently talked to an agent in a large brokerage who said that they shared an office with less than 20 desks with over 300 agents. This office represents a small area of Denver, so I would assume that there is alot of overlap between the agents. Most businesses in sales don’t have that many agents for a small area. It wouldn’t be fair to the salespeople. They would limit the number of agents so their agents would be as busy as they would like to be while still achieving saturation. But the truth about real estate is that brokerages make a lot of money off the agents themselves through various fees. They also know that the new agent will immediately go after their friends and family who might not otherwise use their company. So on top of the fees, there is perhaps another $10,000 to $20,000 to be made simply by bringing on another agent who may even be paying you to be there. Of course, most agents won’t be successful but the brokerage doesn’t really care. Most brokerages provide general training and services to make it appear that they want an agent to succeed but the truth is their business model is at odds with that premise.

To establish yourself in real estate requires time. If you’ve been in the business long enough, you have made the contacts and have the client base to pull from to sustain yourself. If you’re new to the business, you need to build your business in the face of a vast and entrenched competition. But the brokerages tell you you shouldn’t drop your commissions. They then proceed to charge you enough or split the commission in such a way that you agree, “There’s no way I could work for less.” There is no way that these agents that have no momentum will ever gain a foothold against the entrenched agents who are actively marketing in a neighborhood. So the new agents are left to help their friends and family (assuming there are not more agents in the family) then slowly fade away, back into the careers they came from.

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Why I can't justify high real estate commissions.

When I read this, I had to laugh. I’m always interested in how agents try to justify their commissions. This one’s pretty funny.

The settlement sheet shows that I’m going to receive ___% of the sale price of the home. But I don’t get to KEEP all of that. I take out a dollar bill and hold it up as a visual example. If another agent listed/sold the home, I have to split my money in half with them. RII-IIIIIP! (Ripping money, even just a dollar, gets people’s attention.) Then there’s my split with my broker (riiip!), my franchise fee (riiip!), my split with my partner, my E&O insurance, Uncle Sam’s portion, and all the money that I put in up front in gas, marketing and so on. Gentle reminder: my job does not have insurance or a 401K, so for those I’m on my own. We end our discussion looking at my little confetti pile and the tiny scrap of dollar that I’m still holding. It’s very small, if I’m lucky about the size of a postage stamp, but usually less than that. I do not earn what the public thinks I earn. Educating my clients keeps them from feeling rippped off at the successful end of our quest, more likely (I hope!) to use me again or refer me to friends and family. A quote from Sarah Cooper’s Blog

Here’s why I don’t think you can justify high commissions selling a home in Denver. (and probably just about anywhere with a good MLS)

1. Nobody cares. All businesses have costs and overhead. There are thousands of people out there who are self-employed in the same position as a Realtor is. You don’t see them tearing up money just to make a point. Most business owners manage business costs closely. Realtors, as a whole, do not.
2. As home values go up, so do commissions. 10 years ago in most parts of Denver, the cost of a home may have been $150,000. Your commission at 6%? $9000. Today, it still takes the same amount of work to sell the same home. Home value? $350,000. Today’s commission, $21,000. Even after splits and co-ops this is a lot for the amount of work that’s involved. Even after calculating in cost of living adjustments, you’re still in pretty good shape.

3. It’s easier than ever to sell a home. Especially for a listing agent. When you look back at the time spent it’s typically much less than that spent with buyers. Denver has a very cooperative MLS. If you offer a co-op, all those agents out there spending money to find buyers will come with their buyers to the house. In the end, 80% of homes on the MLS sell with the help a a buyer’s agent.

It’s pretty short-sighted to gouge consumers for more than you need to in order to make a good living. I’m not saying it’s not expensive to be a Realtor. There is definitely a point where you can’t go any lower without operating at a loss or cutting service. Most discounters go straight to cutting service. That’s why not all discount agents are successful. They believe that they really are worth those high commissions so they cut their services proportionate to their fees. Bad idea. Work a little harder for a change.

I like being busy. I sell homes for less because it makes me more money. That may seem funny to other Realtors but not to the rest of the world. If I offer the same service for less, who do you think they’re going to go with? It’s amazing how easy it is to get listings when you are telling people what they already believe. Just wait until they tell their friends.

Want to talk about selling a home in the Denver Area? Click Here

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Posted in Denver, Denver Real Estate, HQHomes, MLS, Realtor, commissions | Comments closed

Just because I was fast doesn't mean it was easy.

Picasso portrait Portrait de FrancoiseI first came across this Picasso legend a few years back with regards to valuing someone’s time. I believe the moral also applies to the valuing of services in real estate. After all, real estate is a business.

Legend has it that Pablo Picasso was sketching in the park when a bold woman approached him.

“It’s you — Picasso, the great artist! Oh, you must sketch my portrait! I insist.”

So Picasso agreed to sketch her. After studying her for a moment, he used a single pencil stroke to create her portrait. He handed the women his work of art.

“It’s perfect!” she gushed. “You managed to capture my essence with one stroke, in one moment. Thank you! How much do I owe you?”

“Five thousand dollars,” the artist replied.

“B-b-but, what?” the woman sputtered. “How could you want so much money for this picture? It only took you a second to draw it!”

To which Picasso responded, “Madame, this took me my entire life.”

It’s always amazing how the public views what you get paid strictly by the amount of time you spend on something. Truth is, it’s not that simple. There are costs and risks that are above and beyond the time itself that you spend. Not to mention that nothing can replace the experience you gain going to more closings in a month than most people do in their entire life. There is definitely a line you have to draw with clients when it comes to valuing your time. The public wants a Realtor’s opinion, access to people’s homes, and access to the database that Realtors have been maintaining for years. But few want to pay you for it. I’m not here to argue the point of how much an agent should make. Should it be flat fee or a percentage? I don’t care. But when it comes up, each agent needs to decide what the best long term approach should be for his or her business. There are still good agents out there that bring real value to their clients. I’m sure every Realtor who reads this will feel that statement applies to them. We aren’t offering a free public service. Sooner or later you need to decide what your time is worth and let those that want to ‘go it alone’ do just that.

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Posted in Denver Real Estate, FSBO, Realtor, commissions | Comments closed

"I solved the Rubik's Cube!"

Brain You have no idea how long I’ve wanted to say that. I actually bought a cube six years ago and could solve the first 2 layers. Unfortunately, I never really had a good reason for actually trying to finish it. It’s not as entertaining as one might first think. It’s actually quite frustrating. There is one correct combination out of 43,252,003,274,489,856,000! So I soon became distracted with something else; my cube ended up just like so many other unfinished cubes around the world, left in their imperfect form, forgotten in a closet.

When I read the Wired article about Joshua Green’s quest for “cognitive improvement”, it really hit home. I just haven’t been feeling like I’ve been operating at my peak lately. Read More »

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What should be in a Comparative Market Analysis and how long will it be accurate?

What should be in a comparative market analysis (CMA)? A CMA shouldn’t be just a list of solds or actives. It should reflect the current conditions of the market. I was recently asked how long I felt a CMA was accurate and personally, in this market, I don’t think I would want to blindly price a home off a CMA I completed even two months ago. In most cases, my paranoia leads me to double-check solds and similar active listings even an hour before driving over to take a listing. There is a huge disparity in home pricing mainly because brokers use a wide range of largely ineffective models to determine pricing.

What I would look for in a Comparative Market Analysis (CMA).

  1. New Sold Comps – This one is obvious but probably one of the most overrated when it comes to pricing. I don’t think this is the most important factor in pricing, but it’s important because once buyers have found that they liked your home more than the competition, this is where they will look to see if you’re worth it. You don’t have to be priced less if you can justify it, but both the initial offer and the appraisal will be based on this. Because of this, and to make sure you will appeal to the buyers in the market, you need to be priced in the ballpark that your buyer is looking in. Be prepared with a list of sold comparable homes and a justification of the price based on the homes’ differences. Sold data will likely not show a significant change over a short time frame and usually one low or high sale isn’t enough to support pricing.
  2. New Competition - How many similar homes are you competing against? What does it cost to buy the other home? How do you compare to what is currently for sale? Lots of competition? It can have a huge effect on time on market and how much you’ll get for your home. If another seller comes on the market and prices below your home it will reduce your ability to compete at a higher price. Unless, of course, your home is truly different in a substantial way, this is not very likely when your home was a new construction home in a subdivision full of homes just like yours. How you compare to other homes that your potential buyers will be looking at is the most important factor in determining price.
  3. Changing Absorption rates - This is a measure of how long the current inventory would take to sell if no new homes were added to the mix. Demand varies seasonally and as the result of the weather (super obvious) and the school year, as well as economic pressures and even poor media coverage of the market. Supply also varies greatly, peaking in the summer in most cities. It’s a great indicator, especially when applied directly to the homes of similar type.
  4. Change in Days on Market before a sale – It’s also much easier for most people to grasp when compared to other indicators, but it’s one of those pieces of information that gets abused. Unfortunately, just because something sells quickly doesn’t mean it was under-priced. It could have just been the best home that the buyer was able to get an offer accepted on when they were looking. (see #2) There are too many variables to use the fast sale of a recently-sold property to support the idea that your home should sell for more. I find that of the homes that sell quickly, they usually don’t sell to some new buyer that just wandered by. Most new listings sell quickly when they are priced right when compared to what’s available. Buyers usually look around before they’re ready to buy. The homes that sell quickly likely sold to someone who was looking for a while already and recognized that the home was priced appropriately.

What is most disturbing though is the vast majority of sellers already have a price in their head that they want. Of course, I’m usually willing to hear why the seller thinks his home is worth the pie-in-the-sky price. They are usually trying to compare their home to homes with extra bathrooms, a finished basement, or more square footage. Even worse, many work backwards from how much they want to walk away from the closing table with or what they owe to arrive at their number.

For me though, I believe that the CMA’s should give you a range of what pricing will be acceptable to the market. It should also indicate where offers are being accepted when compared to the list price and what concessions (if any) are common. For Denver, as a general rule, most Denver homes homes sell within 2-3% of their current list price and buyers get less than 1% in concessions. Most also sell within 10% of their original list price of the current listing period. That means most homes priced more than 10% higher than what comparable homes would sell for usually end up expiring without a sale. In case you missed it, most Denver Homes are overpriced on average of 20% when compared to the average list price of the solds.

In the end, it comes down to the feeling you get walking in the door. The same feeling the buyer will get. Look at the competition and know what price can be justified. That’s the only way you can nail down the real value.

Also see: How to sell your home quickly for top dollar.

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